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Dictation Options:
Our clients may choose various methods for capturing voice data including, but not limited to:
- Dictate over the telephone, our toll-free 1-800-Dial ‘n Dictate service, which is the latest in technology. The system is user friendly. Voice quality is excellent. Turn-around time is guaranteed.
- Dictate into handheld digital recorders using memory sticks.
- Dictate into PC microphones. (Philips, Sony, and others.)
- Extraction from your dictation system (DVI compatible, DicTran (VoiceScribe), Lanier, Dictaphone, Fusion. In addition, our system can be used to load most common audio file formats. These include .wav, mp3, .dct (encrypted dictation), .ra and .rm (RealAudio), .sri (VoiceIt), .dss (Olympus, Lanier, and Grundig), .au, .aif, .msv, .dvf, mp2, .vox, compressed wav (including PCM, uLaw, ALaw, ADPCM, CELP, SBC, Windows Media, DSP TrueSpeech, GSM 6.10), Philips Digital Recorder format, Sanyo Digital Recorder format, and more).
- Transcription from analog or digital tapes.
- PDA (Personal Digital Assistant)
- Back end editing. Our system is capable of detecting SAPI compliant speech recognition software (e.g. Dragon Dictate v 6), and will use it to convert the recording to text. Our MTs can then listen to the recording in high speed to correct and format it.
- STAT reports on demand at no extra charge.
- Custom templates including your letterhead.
Once we have captured the dictation, it securely flows from the Spring Hill Transcription Data Center to be transcribed by our experienced pool of transcriptionists. The reports are then distributed to our Quality Assurance Editors to be analyzed and proofread.
Upon meeting our strict acceptance standards, the reports are distributed as set forth below.
Report Distribution:
- Secure Internet web transfer of files with extensive audit trail.
- Secure database-driven repository of transcribed documents.
- Auto printing in your office.
- Printed at our office and delivered via courier (available for our local clients only, within a
10-mile radius from our facility).
- Optional document distribution system for fax, secure e-mail, remote print, and exporting to FTP, web sites, and EMR systems.
- “Never-lose-a-job” architecture performs job tracking from beginning of recording to return of finished transcription in one easy-to-manage screen.
Technology Services:
- Bi-directional HL-7 interface to most major brands.
- RIS and PACS integration into most major brands.
- Electronic signature.
- 128-bit encryption for HIPAA compliance (and protection of attorney/client privilege).
- Creates its own VPN or works within your VPN.
- Disaster recovery (voice and data is backed up daily in-house and via an offsite location)
- Minimum of 30 days storage time of transcribed voice files (or until verification of receipt) and 1-year storage time of transcribed data.
Quality Assurance
In addition to an exceptional transcription staff, we maintain an aggressive Quality Assurance Team so you do not have to worry about the details. By monitoring your reports on a day-to-day basis, we can ensure that each patient record (or pleading) produced, surpasses the highest industry and client standards. Our quality assurance personnel also provide supportive feedback and training to our transcriptionists, thus encouraging our transcriptionists to achieve high quality ratings and job satisfaction.
For our legal transcription, we have highly qualified individuals who have worked in the legal profession as legal secretaries, legal assistants, and paralegals for many years and are fully aware of the protocol which must be followed, including but not limited to, strict confidentiality and proficiency and accuracy of work.
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